Help Center

In order for us to get gift items delivered on time, we run to tight deadlines and it is not always possible to make changes or stop an order from going out.

If you are looking to:

- change your delivery date, 

- change the recipient details 

- change the gift message

- cancel an order, or item

Please read the following important information before selecting 'make a change to my order' 

Is it the date of delivery?

SAME DAY DELIVERY: You can make change to your order recipient details or change the gift message before 8am but unfortunately we have no way to stopping and cancel your order.

NEXT DAY DELIVERY: Unfortunately we have no way either to change any to your order and also we can't stop and cancelling your order.

Is it after 12pm (noon) on the working day before delivery?

You can make changes to your order recipient details or change the gift message but unfortunately we have no way of stopping and cancelling your order.

Is it before 12pm (noon), the working day before delivery?

We will endeavour to get this changed for you

Is it 2 days or more before delivery?

No problem, we'll do this for you now and let you know as soon as it's done!

MAKE A CHANGE TO MY ORDER

Please note, if you are looking to add items to your order, we would suggest you place a new order with the items in question. 

We often send gifts for specific occasions so we understand the importance of items being delivered on time and customers being able to track them on their journey.

Please see below for advice on different situations when you have not yet received your order. 

The delivery date is in the future

For tracked orders, the day before delivery we will send a link you can use to track your delivery as it makes its journey. Alternatively you can use the Track My Order page on the site. Please note that your tracking link will not provide any information until the day of delivery.

The delivery date is today

An email should have been sent the day before delivery with a tracking link. Alternatively you can use the Track My Order page on the site. Please note that while 90% of our tracked orders arrive before 5pm, they can arrive any time until 9pm. 

Only part of my order has arrived

Sorry for this, please use contact us to let us know and we’ll process a refund for the missing item.

The tracking link is not telling me where the order is

The tracking link only gives information on your delivery the day of delivery and afterwards. If your tracking link is not providing any information at that point, please contact us.

The courier has stated that it has been delivered, but I can’t find it

The most common reason for this is customers selecting the incorrect address. Please check your order confirmation email to check this. If the address is correct, please contact us so we can check this and if necessary send out a fresh order. If you have supplied us with the incorrect address there is nothing we can do to rectify this for you once the order has left us.

If you receive an error message to say your voucher code is invalid, there could be different reasons for this:

• The code is not applicable to the product that you are trying to purchase. Most of our codes are only valid for a particular product or range. Please double check that you are using the code on a valid product.

• The code has been entered incorrectly. To ensure the code has been typed correctly, please copy and paste the code into the voucher code box, and click 'Apply Coupon'.
  
  
• The code has expired. Most codes are only valid for a limited period. The period should be stated where you received the code.

We offer dame day delivery Monday to Saturday within 17 miles from our studio at LE157EE.

Please enter your postcode at check out to see if we can offer same day delivery.

For our same day delivery service we charge a flat fee of £5 and the cut off time is 12 pm (noon)

Would you like a same day delivery just outside our same day delivery cover area?

If you feel that your delivery postcode is just outside our 17 miles please call our customer service and we may be able to accommodate.

Can I request a delivery slot?

Unfortunately we don’t offer the option to select a time slot.

Delivery times is between 8am and 6pm Monday to Saturday.

We offer next day delivery Monday to Saturday across most of mainland UK.

Please enter your postcode at check out to see if we cover your area.

For our national delivery service we charge £ 6 and the cut off time for this services is 12 noon.

Can I request a delivery slot?

Unfortunately we don’t offer the option to select a time slot.

Delivery times is between 8am and 6pm Monday to Saturday.

Also, you can definitely contact us to request a time slot, we will not guarantee but we will try to accomodate as much as possible.