100% Flowers & Plants Happiness Guarantee
The Hiden Collective is proud to offer the highest quality of ethically & locally grown flowers & plants. The flowers that we receive are as fresh as they can be, our growers cut the flowers just after that we order them and often you will get the flowers that were still growing in the field just two days prior to delivery.
Also we're proud to design each bouquet, wrap any plants and source any other goodies with our heart. Our promise to you is to keep in mind what is the best for the future of our planet and in the same time offer you great products and customer service.
We want to make sure your recipient is delighted with their gift and you are 100% happy.
However we do deal with living and perishable products which are sent via courier services. Therefore we acknowledge that there will be rare but inevitable circumstances which are out of our control where we are not able to fulfil our promise.
If at any time you feel something isn’t right, please let us know immediately so we can rectify any error or oversights that may have occurred. Our friendly customer experience team will go the extra mile to ensure that you are happy with The Hiden Collective.
All complaints are considered on their own merits and our decisions are discretionary.