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      We want to make sure your recipient is delighted with their gift and you are 100% happy.

      However we do deal with living and perishable products which are sent via courier services. Therefore we acknowledge that there will be rare but inevitable circumstances which are out of our control where we are not able to fulfil our promise.

      If at any time you feel something isn’t right, please let us know immediately so we can rectify any error or oversights that may have occurred. Our friendly customer experience team will go the extra mile to ensure that you are happy with The Hiden Collective.

      We will need to receive your query within 24 hours from delivery.

      Then we will review your query within 4 hours and either process it within 3 - 5 working days, or contact you if we have any questions.

      Once we've added your credit, you will receive an email.